Self-Service Password Reset Portal

You've got an email from ICT-Services that additional security verification to your account has been enabled. So what does that mean? It means Info Support is taking extra steps to make sure you are who you say you are when you sign in. This extra verification, also known as two-step verification, is done through a combination of your user name, your password, and a mobile device or phone.

Two-step verification is more secure than just a password because it relies on two forms of authentication: something you know, and something you have with you. The something you know is your password. The something you have with you is a phone or device that you commonly have with you. Two-step verification helps to stop malicious hackers from pretending to be you, because even if they have your password, odds are that they don't have your device, too.

Forgot Password / Unlock Account

If you forgot your password or have been locked out of your account, you can use your security info and your mobile device to reset your password. This functionality is being tested and rolled out when accepted for production.

Change Password

If you just want to change your password, press the Change Password tile

My Security Info

You can verify or change your security info on the My Security Info tile.

Note: phone number must start with country code (example: +31 xxx xx xx xx)